HOTEL & RESIDENCE ROPPONGI|ホテル & レジデンス六本木

PROVISION

Scope of Application

Article 1
1.Contracts for Accommodation and related agreements concluded between the Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions. Any items not provided for herein shall be governed by laws and regulations and/or generally accepted practices.
2.Notwithstanding the stipulations in the preceding paragraph, the Hotel may apply the provisions of any special contract insofar that said special contract does not violate applicable laws and regulations.

Application for Contract of Accommodation

Article 2
1.Person(s) applying for a Contract of Accommodation with the Hotel shall furnish the following information:
(1)The name(s) of the Guest(s);
(2)The date(s) of their stay and estimated time of arrival;
(3)The accommodation charges (based in principle on the standard charges shown in Table 1);
(4)Other information deemed necessary by the Hotel.
2.If the Guest, during their stay, requests an extension of the accommodation beyond the date(s) of the stay in subparagraph (2) of the preceding paragraph, it shall be regarded as an application for a new Contract of Accommodation at the time such a request is made.

Conclusion of Contract for Accommodation

Article 3
1.A Contract for Accommodation shall be deemed to have been concluded when the Hotel accepts the application as described in Article 2 hereof. Except, that is, when the Hotel proves that it did not accept the application.
2.When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding paragraph, the Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of the Basic Accommodation Charges covering the Guest’s entire period of stay (3 days when the period of stay exceeds 3 days) by a date specified by the Hotel.
3.The Reservation Deposit shall be subtracted from the Guest's final bill. When stipulations in Articles 6 and 18 apply, the Reservation Deposit shall be subtracted from the Contract Cancellation Fee, followed by compensation. Any remainder thereof shall be reimbursed when charges are paid based on the stipulations in Article 12
4.If payment of the Reservation Deposit mentioned in Article 2 is not made by the date stipulated by the Hotel based on the stipulations in that article, the Contract of Accommodation will cease to be effective. However, designation of a Reservation Deposit payment date is limited to cases where the Hotel informs the guest of this.

Special cases in which payment of a Reservation Deposit is not required

Article 4
1.Notwithstanding the stipulations in Article 2, the Hotel may apply a rider to the effect that payment of the Reservation Deposit mentioned in the article is required when the contract as concluded is not necessary.
2.With respect to approval of an application for a new Contract of Accommodation, in cases where the Hotel does not request payment of the Reservation Deposit mentioned in Article 2 or does not stipulate a payment date for the Reservation Deposit, it will be treated as application of the rider mentioned in the preceding paragraph.

Refusal of Contract of Accommodation

Article 5
The Hotel may refuse to conclude a Contract of Accommodation in the event of one or more of the following:
1.When the Application for Accommodation does not conform with the provisions of these Terms and Conditions;
2.When the Hotel is fully booked and no room is available;
3.When the person seeking accommodation is deemed liable to conduct himself/herself in a manner that will contravene the applicable laws or be against the public order or good morals in regard to his/her accommodation;
4.When the person seeking accommodation has caused problems such as delayed payments at the Hotel in the past;
5.When the person seeking accommodation is deemed to be involved with organized crime groups as defined by the "Act on Prevention of Unjust Acts by Organized Crime Group Members" or with organizations that conform to such a definition;
6.When the person seeking accommodation has been searched, arrested, or prosecuted, or has received a guilty judgment in a criminal matter;
7.When the person seeking accommodation has been violent, caused injury, used force, made threats, extorted money, or committed fraud or engaged in similar acts;
8.When there is any other justifiable reason conforming to (4)-(7) above;
9.When the person seeking accommodation can be clearly detected as carrying an infectious disease;
10.When the Hotel is requested to assume an unreasonable burden in regard to the person’s accommodation;
11.When the Hotel is unable to provide accommodation due to natural disasters, malfunction of the facilities and/or other unavoidable causes;
12.When the person seeking accommodation is deemed liable to behave in a manner that will cause serious annoyance to other Guest(s) of the Hotel (intoxication, etc.). When the actions of the person seeking accommodation cause annoyance to other Guest(s); (based on Tokyo Hotel Business Law Article 14).

Right to cancel Contract of Accommodation by the Guest

Article 6
1.The Guest can cancel the Contract of Accommodation by notifying the Hotel.
2.In the case where the Guest has cancelled the Contract of Accommodation in whole or in part due to causes for which the Guest is liable (except in the case where the Hotel has requested the payment of the deposit during the specified period as prescribed in paragraph 2 of Article 3 and the guest has cancelled before the payment), the Guest shall pay cancellation charges as listed in the Attached Table No. 2. However, when a special contract as prescribed in paragraph 1 of Article 4 has been concluded, the same shall apply only when the Guest is informed of the obligation of the payment of the cancellation charges in case of cancellation by the Guest.
3.In the case where the Guest does not appear by 8 p.m. on the accommodation date (or 2 hours after the expected time of arrival if the Hotel has been notified of it) without advance notice, the Hotel may regard the Contract of Accommodation as being cancelled by the Guest.

Right to cancel Contract of Accommodation by the Hotel

Article 7
1.The Hotel may cancel the Contract of Accommodation under any of the following circumstances:
(1)When the Guest is deemed liable not to respect the Hotel conditions or usage rules;
(2)When the Guest is deemed liable to conduct and/or has conducted himself/herself in a manner that will contravene the laws or act against the public order or good morals in regard to his/her accommodation;
(3)When the Hotel deems the Guest to be unsuited to the accommodation, for reasons including lack of morals;
(4)When the Guest has not paid for using the Hotel or delayed payment;
(5)When the Guest supplied a false application when concluding the accommodation contract;
(6)When the guest has a criminal record, and is deemed inappropriate for the Hotel;
(7)When the guest has been searched, arrested, or prosecuted by the authorities, or has received a guilty judgment;
(8)When the Guest is deemed to be a member of or connected with an antisocial, extreme or similar organization as defined by the "Act on Prevention of Unjust Acts by Organized Crime Group Members";
(9)When the Guest corresponds to the stipulations in the previous paragraph, or is involved with groups or organization the Hotel deems to correspond to those stipulated in the previous paragraph, or organizations that employ fraud and intimidation, or other groups.
(10)When the Guest has been violent, caused injury, used force, made threats, extorted money, or committed fraud or engaged in similar acts;
(11)When there is any other justifiable reason conforming to (4)-(10) above;
(12)When the Guest can be clearly detected as carrying an infectious disease;
(13)When the Hotel is requested to assume an unreasonable burden in regard to the person’s accommodation;
(14)When the Hotel is unable to provide accommodation due to natural calamities and/or other causes of force majeure;
(15)When the Guest is deemed liable to cause significant annoyance to other guests due to intoxication or other causes or when the Guest behaves in such a manner as to be an annoyance to other guests (based on Article 14 of the Enforcement Ordinance of the Tokyo Hotel Business Law).
(16)When the Guest does not observe the rules prohibiting certain actions specified under the House Regulations stipulated by the Hotel (restricted to prohibitions deemed necessary to prevent fires) such as smoking in bed, and interfering with fire-fighting facilities.
2.In cases where the Hotel has canceled the Contract of Accommodation in accordance with the preceding paragraph, the Hotel shall not be entitled to charge the Guest for any services that he/she has not received

Registration

Article 8
1.The Guest shall register the following particulars at the front desk of the Hotel on the day of accommodation:
(1)Name, age, sex, address, and occupation of the Guest(s);
(2)For non-Japanese Guests: nationality, passport number, port and date of entry into Japan;
(3)Date and estimated time of departure;
(4)Other particulars deemed necessary by the Hotel.
2.When the Guest intends to pay his/her Accommodation Charges as prescribed in Article 12 by any means other than currency, such as traveler’s check, coupons, or credit cards, such means of payment shall be shown in advance at the time of the registration prescribed in the preceding paragraph.

Occupancy hours of guest rooms

Article 9
1.Guests can use their rooms in the Hotel from 3 p.m. to 11 a.m. the following day. When Guests are accommodated continuously for longer stays, they may occupy their room in the Hotel all day, except for the days of arrival and departure.
2.The Hotel may, notwithstanding the provision prescribed in the preceding paragraph, permit Guests to occupy their room beyond the time prescribed in the same paragraph. In such a case, the following extra charges shall be payable:
(1)Until 2 p.m., 30% of the room rate;
(2)Until 6 p.m., 50% of the room rate;
(3)After 6 p.m., the full room rate.

Observance of House Regulations

Article 10
Guests shall observe the House Regulations established by the Hotel based on these terms and conditions, which are displayed on the premises.

Business hours

Article 11
1.The business hours of the main facilities of the Hotel are as follows. Those of other facilities are shown in detail in brochures provided in the Hotel, notices displayed in various places, the guest room directories, etc.
(1)Service Hours of the Front Desk, etc.
Front desk: 24 hours
(2)Service Hours of Restaurant, etc. facilities
COCONOMA Season Dining (1F) 7:00 a.m. to 1:00 a.m the following day
2. Business hours are subject to change without prior notification.

Payment of Accommodation Charges

Article 12
1.The breakdown and method of calculation of the Accommodation Charges, etc. that the Guest shall pay are as listed in the Attached Table No. 1.
2.Accommodation Charges, etc. as stated in the preceding paragraph shall be paid with currency or by means other than currency such as traveler’s check, coupons or credit cards recognized by the Hotel at the front desk at the time of the Guest’s departure, or upon request by the Hotel.
3.Accommodation Charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities once such facilities have been made available to him/her by the Hotel.

Liabilities of the Hotel

Article 13
1.The Hotel will compensate the Guest for damage if the Hotel has caused such damage to the Guest in the fulfillment or nonfulfillment of the Contract of Accommodation and/or related agreements. However, this will not apply when such damage is due to reasons for which the Hotel is not liable.
2.The Hotel is covered by Hotel Liability Insurance in case of fires and/or other disasters.

Arrangements when unable to provide contracted rooms

Article 14
1.When unable to provide the contracted room(s), the Hotel shall arrange accommodation of the same standard elsewhere for the Guest as far as practicable with the consent of the Guest.
2.When arrangement of other accommodation cannot be made notwithstanding the provisions of the preceding paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However, the Hotel shall not pay compensation to the Guest when the Hotel cannot provide accommodation due to reasons for which the Hotel is not liable.

Handling of deposited articles

Article 15
1.The Hotel shall compensate the Guest for damages when loss, breakage or other damage occurs to the goods, cash or valuables deposited at the front desk by the Guest, except when the damage is due to force majeure.
2.The Hotel shall compensate the Guest for damages when goods, cash or valuables not deposited at the front desk by the Guest are lost, broken or otherwise damaged intentionally or due to the Hotel’s gross negligence. The Hotel shall compensate the guest for articles of which the kind and value have not been reported in advance by the Guest only up to the value of ¥100,000, except when the damage was caused intentionally or due to the Hotel’s gross negligence.

Custody of baggage and/or belongings of the Guest

Article 16
1.When the Guest’s baggage is brought to the Hotel before his/her arrival, the Hotel shall be liable to keep it and to hand it over to the Guest at the front desk at the time of his/her check-in when such a request has been agreed to by the Hotel in advance.
2.When the baggage or belongings of the Guest are found to have been left behind after his/her check-out, and the ownership of the article is identified, the Hotel shall inform the owner of the article left and ask for further instructions. When no instruction is given to the Hotel by the owner, or when the ownership is not identified, the Hotel shall handle the items in conformity with the Lost Property Act.
3.The Hotel’s liability in regard to the custody of the Guest’s baggage or belongings in the case of the preceding two paragraphs shall be assumed in accordance with the provisions of paragraph 1 of the preceding Article in the case of paragraph 1, and with the provisions of paragraph 2 of the same Article in the case of paragraph 2.

Liability in regard to parking

Article 17
The Hotel shall not be liable for the custody of any vehicle belonging to the Guest when the Guest utilizes the car park in the Hotel, whether the key of the vehicle has been deposited with the Hotel or not, as the Hotel merely offers the space for parking. However, the Hotel shall compensate the Guest for any damage caused intentionally or due to negligence on the part of the Hotel in regard to the management of the car park.

Liability of the Guest

Article 18
The Guest shall compensate the Hotel for any damage caused intentionally or through negligence on the part of the Guest.

Effectiveness of accommodation Terms and Conditions

Article 19
These accommodation Terms and Conditions will be effective from 1 December 2016.

Attached Table 1. Accommodation expenses calculation method (Para 1, Article 2; Para 2, Article 3, Para 1, Article 12)

Fees payable
by the Guest

Breakdown Consumption tax
Accommodation
charges
(1) Basic accommodation charge
(2) Service charge {(1) x 10%}
(3) Accommodation tax
Charge per person per night {(1)+(2)}:
less than ¥10,000: not taxable
Over ¥10,000, less than ¥15,000: ¥100
Over ¥15,000: ¥200
(4) Consumption tax
{(1)+(2)}×8%
Additional
charges
(5) Food/beverages, additional food/beverage charges
(6) Service charge {(5) x 10%}
(7) Consumption tax
{(5)+(6)}×8%
(8) Telephone
(9) Laundry charges
(10) Other accommodation charges
(11) Consumption tax
{(8)+(9)+(10)}×8%

Reference
1.When tax law/regulations are amended, accommodation and consumption tax will be based on the amended law/regulations.
2.Accommodation tax will not be applied if the Hotel recognizes that the rooms were used for purposes other than accommodation and guests used the rooms on this basis.
3.Accommodation tax based on Tokyo Hotel Tax regulation ordinance.

Attached Table 2. Cancellation charges (Para 2, Article 6)

Date of receipt of notification
of contract cancellation
No Show Check-in
date
Date before
Check-in
2-9 days
before
0-20 days
before
General 100% 80% 20% - -
Organizations 100% 100% 80% 50% 30%

(Note)
1.Cancellation fee calculated from the date of receipt from the Guest of notification of contract cancellation.
2.Percentages are cancellation fee as proportion of standard accommodation charges (room rates). However, in the case of package stays including breakfast, etc., the cancellation fee is the published amount (hereafter "package fee").
3.In the case of contracts for extended continuous stays, the cancellation fee shall be the standard charge for the first day (or the package fee). In the case of reduced stay contracts, the cancellation fee shall be the fee for one day (the first) notwithstanding the degree of reduction.
4.The Hotel may stipulate cancellation fees different from those outlined above for accommodation packages that the Hotel draws up and/or for certain organizations.